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[ ID = 0371 ] | John Barker |
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Name | Barker, John |
Job Title | Mgr. Consultant - Support Operations |
Organisation | Commerce One |
Address | 66 West Street |
Postal Code | 01201 |
City | Pittsfield, MA |
Country | United States |
Phone | + 413-499-5232 |
Fax | + |
Mobile | + |
john.barker_(on)_commerceone.com [@ replaced for spam protection] | |
Organisation URL | |
Personal URL | |
Membership | |
Languages | English |
Specialism | Callcenter:
ACDs Call Center Call Center Automation Call Center Management Chief Technical Consultant Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Cutting Edge Customer Service e-Business e-Support e-Support Knowledge Centers IVRs (selection and menu design) Knowledge Management Large and Small Projects Undertaken Managing Contact Center Web Enablement Multi-medium Customer Relationship solutions Process Facilitation and Re-engineering Service Design Service Level Agreements (SLAs) Strategic Planning Technology Implementation Telecommunications Training Vendor Management Voice of Customer |
Photograph | Description or CV |
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Update your profile | Last update: 2002-04-05 12:00:00 [an error occurred while processing this directive] |