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Expert profile: John Barker
| [ ID = 0371 ] | John Barker |
|---|---|
| Name | Barker, John |
| Job Title | Mgr. Consultant - Support Operations |
| Organisation | Commerce One |
| Address | 66 West Street |
| Postal Code | 01201 |
| City | Pittsfield, MA |
| Country | United States |
| Phone | + 413-499-5232 |
| Fax | + |
| Mobile | + |
| john.barker_(on)_commerceone.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
ACDs Call Center Call Center Automation Call Center Management Chief Technical Consultant Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Cutting Edge Customer Service e-Business e-Support e-Support Knowledge Centers IVRs (selection and menu design) Knowledge Management Large and Small Projects Undertaken Managing Contact Center Web Enablement Multi-medium Customer Relationship solutions Process Facilitation and Re-engineering Service Design Service Level Agreements (SLAs) Strategic Planning Technology Implementation Telecommunications Training Vendor Management Voice of Customer |
| Photograph | Description or CV |
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Description: + 13 years in I.T., over 10 years in the Call Center/eCRM/Support industry - 8 plus years in progressive management roles + Seasoned manager of project teams in operations, development, tech support, and training (instructor-led and JIT online delivery) + Skilled in I.T. process analysis and design (BPR and business case development) + Experienced in I.T. sourcing (RFQ/RFP development, selection, and deployment) + Accomplished in deployment and integration of voice, data (network & telecom), and legacy applications + Led major initiatives in CRM, eSupport, and call center telephony (PBX, ACD/IVR/VRU, and CTI) + Dedicated champion of teamwork, CQI, and positive change |
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Last update: 2002-04-05 12:00:00 Visits since 28-08-2008: 2380 |