Expert profile: John Barker

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[ ID = 0371 ]	John Barker
Name	Barker, John
Job Title	Mgr. Consultant - Support Operations
Organisation	Commerce One
Address	66 West Street
Postal Code	01201
City	Pittsfield, MA
Country	United States
Phone	+ 413-499-5232
Fax	+
Mobile	+
Email	john.barker_(on)_commerceone.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: ACDs Call Center Call Center Automation Call Center Management Chief Technical Consultant Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Cutting Edge Customer Service e-Business e-Support e-Support Knowledge Centers IVRs (selection and menu design) Knowledge Management Large and Small Projects Undertaken Managing Contact Center Web Enablement Multi-medium Customer Relationship solutions Process Facilitation and Re-engineering Service Design Service Level Agreements (SLAs) Strategic Planning Technology Implementation Telecommunications Training Vendor Management Voice of Customer
Photograph	Description or CV
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