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Expert profile: Charles Gates

[ ID = 0375 ] Charles Gates 
Name Gates, Charles
Job Title Principal Consultant 
Organisation KISS Consulting, Inc. 
Address 1216 East Kenosha, #332 
Postal Code 74012 
City Broken Arrow 
Country United States 
Phone
Fax
Mobile
Email cgates_(on)_kissconsulting.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
2V-Callcenter Tuning
ACDs
Automated Call Overflow
Billing Support Systems
Call Avoidance Technology
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call center simulation
Call Center Telephone Switching
CC-Audit
Channel Management
Chief Technical Consultant
Clients participate in call centre industry
Computer Telephony Integration
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
contact centre recording and analysis software
Cost Management Control
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Cutting Edge Customer Service
e-Business
e-Support
e-Support Knowledge Centers
Interactive Voice Response (IVR)
Internet Enabled Support
Internim Management
IVRs (selection and menu design)
Knowledge Management
KPI and ACD stats
Large and Small Projects Undertaken
Management Consulting
Managing Contact Center Web Enablement
Matching of CC-Technology,
Multi-medium Customer Relationship solutions
OSS
Our Own Development
PC-based and LAN-based
Process Facilitation and Re-engineering
processing
recording
Recruitment
Research - Competitive and Customer
Service Design
Service Level Agreements (SLAs)
Service selling
Services Marketing and Sales (inside and outside)
Signal Processing
Strategic Planning
Technology Implementation
Telecommunications
Telemarketing
Telephone Announcement Systems
Training
Training - Value Selling, Negotiating, Pricing, Marketing
Trends and Directions
Vendor Management
Voice of Customer
Work
Workforce Management
Speechtechnology:
Ambiguity
Communication
Cost Management Control
Evaluation
Information Retrieval
Information Services by Telephone using Speech Technologies
Investment in Speech Processing
Knowledge-based Speech Recognition
Speech Applications
Speech Recognition
Speech Technologies
Telephony
Text to Speech in Telephony 
PhotographDescription or CV
Description: Services: IT/Telecom Project Management (Hardware &
   Software), Call Center/Contact Center Operations Consulting & Project
   Management, Managerial Consulting, Process Improvement Engineering,
   and Cost/Benefit Analysis. Summary of Qualifications: Fifteen years of
   progressive and successful leadership experience in information
   systems, telecommunications, project management, quality assurance,
   call center operations, and people management coupled with effective
   communications and problem solving skills.


Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 3038

 

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