Expert profile: Charles Gates

---

[ ID = 0375 ]	Charles Gates
Name	Gates, Charles
Job Title	Principal Consultant
Organisation	KISS Consulting, Inc.
Address	1216 East Kenosha, #332
Postal Code	74012
City	Broken Arrow
Country	United States
Phone	+
Fax	+
Mobile	+
Email	cgates_(on)_kissconsulting.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: 2V-Callcenter Tuning ACDs Automated Call Overflow Billing Support Systems Call Avoidance Technology Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching CC-Audit Channel Management Chief Technical Consultant Clients participate in call centre industry Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management contact centre recording and analysis software Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Cutting Edge Customer Service e-Business e-Support e-Support Knowledge Centers Interactive Voice Response (IVR) Internet Enabled Support Internim Management IVRs (selection and menu design) Knowledge Management KPI and ACD stats Large and Small Projects Undertaken Management Consulting Managing Contact Center Web Enablement Matching of CC-Technology, Multi-medium Customer Relationship solutions OSS Our Own Development PC-based and LAN-based Process Facilitation and Re-engineering processing recording Recruitment Research - Competitive and Customer Service Design Service Level Agreements (SLAs) Service selling Services Marketing and Sales (inside and outside) Signal Processing Strategic Planning Technology Implementation Telecommunications Telemarketing Telephone Announcement Systems Training Training - Value Selling, Negotiating, Pricing, Marketing Trends and Directions Vendor Management Voice of Customer Work Workforce Management Speechtechnology: Ambiguity Communication Cost Management Control Evaluation Information Retrieval Information Services by Telephone using Speech Technologies Investment in Speech Processing Knowledge-based Speech Recognition Speech Applications Speech Recognition Speech Technologies Telephony Text to Speech in Telephony
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"