Expert profile: Dhr Geert D'Eer

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[ ID = 0391 ]	Dhr Geert D'Eer
Name	D'Eer, Dhr Geert
Job Title	Contact Centers Manager
Organisation	Proximus/Belgacom Mobile
Address	Lange Nieuwstraat 106
Postal Code	B-2000
City	Antwerp
Country	Belgium
Phone	+ +32-3-2237140
Fax	+ +32-3-2237023
Mobile	+ +32-475-44 43 68
Email	geert.deer_(on)_proximus.net [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English French, Dutch & Spanish
Specialism	24/7 support Call Center Management Call Center Metrics Channel Management Communication Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Care Customer Care Process Customer Satisfaction in the Call Center Cutting Edge Customer Service Lexicons Project Management
Photograph	Description or CV
Update your profile	Last update: 2004-03-02 16:11:14 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"