Description: Leading a contact center of +170 seats that serves mobile
customers 24h/24 and 365 days per yerar with the aim to deliver high
qualitative and one stop shopping service.
CURRICULUM VITAE OF GEERT D'EER
- Address: Cauwerburg 14; 9140 Temse, Belgium
- Telephone: tel. (32)3-711.14.06 - mobile :
- Nationality: Belgian
- Date of birth: 24 June 1962
- Civil state : Married since 1987
- Children: Carmen 05-04-1990 and Laurence
Dutch : mother
tongue French: very good
good Spanish: basic
Contact Centre Manager (Belgacom Mobile) ð 01/02/1999 -
The most important task is the management and the professional growth
of the Contact Centre Antwerp belonging to the Customer Service of the
biggest cellular operator in Belgium (part of the Vodafonegroup). The
key objectives are Traffic Level objectives (SL, abandoned rates
etc.), customer and employee satisfaction, and financial management.
The remote centre employs 160 employees, management staff included.
Besides that, other management tasks are fulfilled like project
ownership for cross-departmental projects.
Previous functions of last 5 years at Belgacom Mobile.
- Welcome Support Manager ð
01/02/1998 - 31/01/2000
Departmental manager responsible for the service provisioning of new
customers, co-ordination of promotions and first customer contacts via
outbound call actions.
- Program Manager
ð01/01/1997 - 31/01/1998
Financial management of the Customer Service dep. + project management
+ technical service manager
- Corporate Service Manager ð
01/08/1996 - 31/12/1996
Customer management and retention of the most valuable customer
- Corporate Service Consultant ð
Responsible for a portfolio of 200-tal high value customers
- Accounting on secondary level, Broederschool St.-Niklaas
- From weekend courses like IT courses at the University of Antwerp
(UFSIA), language and other courses to
- Many specialised business training and conferences in Belgium and
abroad like Project Management, Balanced Scorecards, Call Centre
Technologies, MBTI and Situational Leadership.
- Literature : big fan of John Irving, Salman Rusdie, Tom
Wolfe and Amin Malouf
- Travelling : Nord en Western Africa, Spanish & Arabian
- Gastronomy and sports like badminton and squash
- Continual development on both professional as private