Expert profile: Dhr Geert D'Eer

[ ID = 0391 ] Dhr Geert D'Eer 
Name D'Eer, Dhr Geert
Job Title Contact Centers Manager 
Organisation Proximus/Belgacom Mobile 
Address Lange Nieuwstraat 106 
Postal Code B-2000 
City Antwerp 
Country Belgium 
Phone + +32-3-2237140
Fax + +32-3-2237023
Mobile + +32-475-44 43 68
Email geert.deer_(on)_proximus.net [@ replaced for spam protection]
Organisation URL  
Personal URL  
LanguagesEnglish French, Dutch & Spanish
Specialism 24/7 support
Call Center Management
Call Center Metrics
Channel Management
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
Customer Care
Customer Care Process
Customer Satisfaction in the Call Center
Cutting Edge Customer Service
Project Management 
PhotographDescription or CV

Description: Leading a contact center of +170 seats that serves mobile
 customers 24h/24 and 365 days per yerar with the aim to deliver high
 qualitative and one stop shopping service.



 Personal Data.

 - Address: Cauwerburg 14; 9140 Temse, Belgium

 - Telephone: tel. (32)3-711.14.06 - mobile :

 - Nationality: Belgian

 - Date of birth: 24 June 1962

 - Civil state : Married since 1987

 - Children: Carmen 05-04-1990 and Laurence

 Language knowledge.

 Dutch : mother
 tongue French: very good

 English: very
 good Spanish: basic

 Current function.

 Contact Centre Manager (Belgacom Mobile) ð 01/02/1999 -

 The most important task is the management and the professional growth
 of the Contact Centre Antwerp belonging to the Customer Service of the
 biggest cellular operator in Belgium (part of the Vodafonegroup). The
 key objectives are Traffic Level objectives (SL, abandoned rates
 etc.), customer and employee satisfaction, and financial management.
 The remote centre employs 160 employees, management staff included.
 Besides that, other management tasks are fulfilled like project
 ownership for cross-departmental projects.

 Previous functions of last 5 years at Belgacom Mobile.

 - Welcome Support Manager ð
 01/02/1998 - 31/01/2000

 Departmental manager responsible for the service provisioning of new
 customers, co-ordination of promotions and first customer contacts via
 outbound call actions.

 - Program Manager
 ð01/01/1997 - 31/01/1998

 Financial management of the Customer Service dep. + project management
 + technical service manager

 - Corporate Service Manager ð
 01/08/1996 - 31/12/1996

 Customer management and retention of the most valuable customer

 - Corporate Service Consultant ð

 Responsible for a portfolio of 200-tal high value customers


 - Accounting on secondary level, Broederschool St.-Niklaas

 - From weekend courses like IT courses at the University of Antwerp
 (UFSIA), language and other courses to

 - Many specialised business training and conferences in Belgium and
 abroad like Project Management, Balanced Scorecards, Call Centre
 Technologies, MBTI and Situational Leadership.

 Personal Interest

 - Literature : big fan of John Irving, Salman Rusdie, Tom
 Wolfe and Amin Malouf

 - Travelling : Nord en Western Africa, Spanish & Arabian

 - Gastronomy and sports like badminton and squash

 - Continual development on both professional as private


Update your profile Last update: 2004-03-02 16:11:14   Visits since 28-08-2008: 3580


Browse and Search the Directories of Language and Speech Technology (LST) Experts and Organisations
The Directories
Some statistics
Browse in alphabetical order Browse in alphabetical order (in frame) Browse by country Browse by ID number Add your profile Select directory to search Search directories for keywords and phrases (use ~ for space within keys; most word-initial regular expressions can be used; no slashes or backslashes)
Directory of Experts in LST browse browse browse browse add expert

Directory of LST R&D Organisations browse browse browse browse add organisation

Directory of Call and Contact Centers, now including translation and localisation browse browse browse browse


[print/pda] [no frame] [navigation table] [navigation frame]     Page generated 17-01-2014 by Steven Krauwer Disclaimer / Contact ELSNET