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Expert profile: Jean M. Wenzel
| [ ID = 0455 ] | Jean M. Wenzel |
|---|---|
| Name | Wenzel, Jean M. |
| Job Title | Director of Operations |
| Organisation | PacifiCorp |
| Address | 3115 Douglas Circle |
| Postal Code | 97035 |
| City | Lake Oswego |
| Country | United States |
| Phone | + 503-860-2235 |
| Fax | + 503-860-2235 |
| Mobile | + |
| jean.wenzel_(on)_onebox.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | Callcenter:
ACDs Call Center Call Center Automation Call Center Management Call Center Metrics Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Care Customer Satisfaction in the Call Center IVRs (selection and menu design) KPI and ACD stats Management Consulting Recruitment Service Level Agreements (SLAs) Strategic Planning Technology Implementation Telecommunications Vendor Management Workforce Management |
| Photograph | Description or CV |
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Description: Sixteen years call center experience including customer service, collections, inbound sales, retail and outsourcing operations Operational roles including consulting services, project management, regional management, telecommunications, production management, workforce management, analysis, strategic planning and budget planning. Certified facilitator of Call Center Management, Facilitative Leadership and Total Quality Process Improvement |
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Last update: 2002-04-05 12:00:00 Visits since 28-08-2008: 2892 |