Expert profile: BSc, MBA Stephen Coates

---

[ ID = 0728 ]	BSc, MBA Stephen Coates
Name	Coates, BSc, MBA Stephen
Job Title	Communications consultant and communications industry journalist
Organisation	Occidental Communications
Address	542 Forest Road Road
Postal Code	2207
City	Bexley NSW
Country	Australia
Phone	+61 2 9593 0593
Fax	+
Mobile	+61 419 522 217
Email	steve2008_(on)_occidental.com.au [@ replaced for spam protection]
Organisation URL	http://www.occidental.com.au
Personal URL	http://www.occidental.com.au/steve.html
Membership
Languages	English
Specialism	Call centres: ACDs CTI (selection and application design) IVRs (selection and menu design) PC-based and LAN-based telephone system Speech recognition application design
Photograph	Description or CV
Update your profile	Last update: 2008-07-31 01:10:20 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"