Expert profile: Rik Burger

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[ ID = 0840 ]	Rik Burger
Name	Burger, Rik
Job Title	Consultant
Organisation	Paul Postma Marketing Consultancy B.V.
Address	Edisonbaan 14a
Postal Code	3439 MN
City	Nieuwegein
Country	Netherlands
Phone	+ 31(0)302598488
Fax	+ 31(0)302598484
Mobile	+
Email	rik.burger_(on)_ppmc.nl [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: ACDs Advertising Billing Support Systems Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call Center Telephone Switching CC-Audit Channel Management Chief Technical Consultant Clients participate in call centre industry Computer Telephony Integration Consulting for Services Sales and Marketing Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management contact centre recording and analysis software Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center e-Business e-Support e-Support Knowledge Centers Interactive Voice Response (IVR) Internet Enabled Support IVRs (selection and menu design) Knowledge Management Management Consulting Managing Contact Center Web Enablement Marketing Measuring CRM Monitoring and Coaching Multi-medium Customer Relationship solutions Project Management Recruitment Services Marketing and Sales (inside and outside) Strategic Planning Technology Implementation Telecommunications Telemarketing Training VoIP Workforce Management Speechtechnology: Business Application of Speech Technology Development and Implementation of Speech Technology Applications eCRM
Photograph	Description or CV
	Description: Management Consultant in the area of marketing, sales and service for the top 100 companies in The Netherlands. More than 12 years experience in setting up multi-channel call/contact centers in Europe. Developed several succesfull internet concepts and emarketing campagnes.
Update your profile	Last update: 2006-08-16 10:07:46   Visits since 28-08-2008: 2175