Expert profile: Col JAS Diaz

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[ ID = 0881 ]	Col JAS Diaz
Name	Diaz, Col JAS
Job Title	Director
Organisation	Mainstay Teleservices (P) Ltd
Address	779, 10th Main, 8th Cross, Indiranagar-II
Postal Code	560038
City	Bangalore
Country	India
Phone	+ 91806783831
Fax	+ 91806786752
Mobile	+
Email	savioni_(on)_vsnl.com [@ replaced for spam protection]
Organisation URL	http://www.mainstaycrm.com
Personal URL
Membership
Languages	English
Specialism	Callcenter: ACDs Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching CC-Audit Chief Technical Consultant Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management contact centre recording and analysis software CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center Interactive Voice Response (IVR) Internet Enabled Support KPI and ACD stats Large and Small Projects Undertaken Managing Contact Center Web Enablement Service Level Agreements (SLAs) Technology Implementation Telecommunications Telemarketing VoIP Speechtechnology: Telephony Text Generation Text-to-Speech VoIP
Photograph	Description or CV
Update your profile	Last update: 2003-02-11 10:03:42 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"