Expert profile: Col JAS Diaz

[ ID = 0881 ] Col JAS Diaz 
Name Diaz, Col JAS
Job Title Director 
Organisation Mainstay Teleservices (P) Ltd 
Address 779, 10th Main, 8th Cross, Indiranagar-II 
Postal Code 560038 
City Bangalore 
Country India 
Phone + 91806783831
Fax + 91806786752
Email savioni_(on)_vsnl.com [@ replaced for spam protection]
Organisation URL http://www.mainstaycrm.com 
Personal URL  
Specialism Callcenter:
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call center simulation
Call Center Telephone Switching
Chief Technical Consultant
Computer Telephony Integration
Contact Center Builds
Contact Center Optimisation
Contact Center Strategy
Contact Centre Management
contact centre recording and analysis software
CTI (selection and application design)
Customer Care
Customer Care Process
Customer Relationship Management Services
Customer Satisfaction in the Call Center
Interactive Voice Response (IVR)
Internet Enabled Support
KPI and ACD stats
Large and Small Projects Undertaken
Managing Contact Center Web Enablement
Service Level Agreements (SLAs)
Technology Implementation
Text Generation
PhotographDescription or CV

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