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Expert profile: Katherine Goodier [ Dr. ]

[ ID = 0896 ] Katherine Goodier [ Dr. ] 
Name Goodier, Dr. Katherine
Job Title Managing Director 
Organisation Preferred Company 
Address  
Postal Code  
City  
Country United States 
Phone
Fax
Mobile
Email kgoodier_(on)_onebox.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership  
LanguagesEnglish
Specialism Callcenter:
ACDs
Automated Call Overflow
Billing Support Systems
Call Avoidance Technology
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call center simulation
Call Center Telephone Switching
CC-Audit
Chief Technical Consultant
Computer Telephony Integration
CTI (selection and application design)
Customer Relationship Management Services
Customer Satisfaction in the Call Center
e-Business
e-Support Knowledge Centers
Innovation Management
Interactive Voice Response (IVR)
Internet Enabled Support
IVRs (selection and menu design)
Knowledge Management
KPI and ACD stats
Large and Small Projects Undertaken
Management Consulting
Matching of CC-Technology,
Measuring CRM
Monitoring and Coaching
OSS
PC-based and LAN-based
Phone and NetRep Training
Process Documentation
Process Facilitation and Re-engineering
Project Management
Research - Competitive and Customer
Service Level Agreements (SLAs)
Signal Processing
Strategic Planning
Technology Implementation
Telecommunications
Telephone Announcement Systems
VoIP
Workforce Management
Speechtechnology:
Acoustic Modeling
Adaptive Filters
Adaptive Speech Recognition
Ambiguity
Analysis & Processing of Speech under Stress
Application Software Development
Artificial Neural Networks
Automated Natural Language Speech
Business Application of Speech Technology
Causes of Listeners' Mishearing
Cognitive Engineering
Communication
Computational Lexicography
Computational Linguistics
Computational Morphology
Cost Management Control
Databases of Emotional Speech
Development and Implementation of Speech Technology Applications
Dialogue
Dialogue Modelling
Dialogue System Evaluation
dialogue systems
Digital Speech Processing
Discourse analysis
Dynamic Lexicon Building
Dynamic modeling
Dynamic Programming in Speech Recognition
eCRM
general linguistics
Grammar
high speed network
Human Factors
Human Factors Engineering
Human Voice Understanding
Information Retrieval
Information Services by Telephone using Speech Technologies
Knowledge-based Speech Recognition
Language Identification
Language Learning
Language Modeling
Language Processing
Large speech corpora
Lexical Acquisition
Lexical and Terminological Databases
Lexicons
Linguistics
Machine Translation
Mathematical Linguistics
Measurement of Quality of Service in Speech Systems
Morphological Analysis and Synthesis (Generation)
morphology
Morphology Modeling for Languages with Highly Complex Inflection and
Derivation 
PhotographDescription or CV

Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 4414

 

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