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Expert profile: Katherine Goodier [ Dr. ]
| [ ID = 0896 ] | Katherine Goodier [ Dr. ] |
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| Name | Goodier, Dr. Katherine |
| Job Title | Managing Director |
| Organisation | Preferred Company |
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| City | |
| Country | United States |
| Phone | + |
| Fax | + |
| Mobile | + |
| kgoodier_(on)_onebox.com [@ replaced for spam protection] | |
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| Languages | English |
| Specialism | Callcenter:
ACDs Automated Call Overflow Billing Support Systems Call Avoidance Technology Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching CC-Audit Chief Technical Consultant Computer Telephony Integration CTI (selection and application design) Customer Relationship Management Services Customer Satisfaction in the Call Center e-Business e-Support Knowledge Centers Innovation Management Interactive Voice Response (IVR) Internet Enabled Support IVRs (selection and menu design) Knowledge Management KPI and ACD stats Large and Small Projects Undertaken Management Consulting Matching of CC-Technology, Measuring CRM Monitoring and Coaching OSS PC-based and LAN-based Phone and NetRep Training Process Documentation Process Facilitation and Re-engineering Project Management Research - Competitive and Customer Service Level Agreements (SLAs) Signal Processing Strategic Planning Technology Implementation Telecommunications Telephone Announcement Systems VoIP Workforce Management Speechtechnology: Acoustic Modeling Adaptive Filters Adaptive Speech Recognition Ambiguity Analysis & Processing of Speech under Stress Application Software Development Artificial Neural Networks Automated Natural Language Speech Business Application of Speech Technology Causes of Listeners' Mishearing Cognitive Engineering Communication Computational Lexicography Computational Linguistics Computational Morphology Cost Management Control Databases of Emotional Speech Development and Implementation of Speech Technology Applications Dialogue Dialogue Modelling Dialogue System Evaluation dialogue systems Digital Speech Processing Discourse analysis Dynamic Lexicon Building Dynamic modeling Dynamic Programming in Speech Recognition eCRM general linguistics Grammar high speed network Human Factors Human Factors Engineering Human Voice Understanding Information Retrieval Information Services by Telephone using Speech Technologies Knowledge-based Speech Recognition Language Identification Language Learning Language Modeling Language Processing Large speech corpora Lexical Acquisition Lexical and Terminological Databases Lexicons Linguistics Machine Translation Mathematical Linguistics Measurement of Quality of Service in Speech Systems Morphological Analysis and Synthesis (Generation) morphology Morphology Modeling for Languages with Highly Complex Inflection and Derivation |
| Photograph | Description or CV |
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Description: Dr. Goodier has over 20 years of progressively responsible experience in wireless communications, software quality assurance, IT auditing, information security, telecommunications, data architectures, requirements, and project management. Her professional experience includes extensive industry, product, and business knowledge with strong technical skills in communications networks and telecommunications. She is a leader who is strongly self-motivated. Particular areas of strength for Dr. Goodier include Mobile IP, SS7, GSM, SMS, G3, CDMA, TDMA, SONET, ATM, Frame Relay, TCP/IP, VoIP, IVR, CTI, databased call flow models, network requirements, Project Management, and personnel management. She has the proven ability to collaborate effectively with Engineering, Marketing, PR, Operations and Finance Organizations. She routinely demonstrates a solid grasp of business strategy. She works as a team player with practical experience in managing by influence. She has over 20 years of experience in complex software development, integration and deployment with structured methodologies, including heavy experience with wireless networks and integration with customer care and billing systems and heavy wireless billing and rating experience. She is experienced with Oracle DB, Unix, NT, Windows & Client/Server architecture, as well as web-based technology experience. She also has extensive experience in developing process and procedure documentation from proven industry models customized to include specific corporate business objectives. She has extensive experience with large project development and vendor management. |
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Last update: 2002-04-05 12:00:00 Visits since 28-08-2008: 2359 |