Expert profile: Katherine Goodier [ Dr. ]

[ ID = 0896 ] Katherine Goodier [ Dr. ] 
Name Goodier, Dr. Katherine
Job Title Managing Director 
Organisation Preferred Company 
Postal Code  
Country United States 
Email kgoodier_(on)_onebox.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Specialism Callcenter:
Automated Call Overflow
Billing Support Systems
Call Avoidance Technology
Call Center
Call Center Automation
Call Center Management
Call Center Metrics
Call Center Predictive Dialing Platforms
Call center simulation
Call Center Telephone Switching
Chief Technical Consultant
Computer Telephony Integration
CTI (selection and application design)
Customer Relationship Management Services
Customer Satisfaction in the Call Center
e-Support Knowledge Centers
Innovation Management
Interactive Voice Response (IVR)
Internet Enabled Support
IVRs (selection and menu design)
Knowledge Management
KPI and ACD stats
Large and Small Projects Undertaken
Management Consulting
Matching of CC-Technology,
Measuring CRM
Monitoring and Coaching
PC-based and LAN-based
Phone and NetRep Training
Process Documentation
Process Facilitation and Re-engineering
Project Management
Research - Competitive and Customer
Service Level Agreements (SLAs)
Signal Processing
Strategic Planning
Technology Implementation
Telephone Announcement Systems
Workforce Management
Acoustic Modeling
Adaptive Filters
Adaptive Speech Recognition
Analysis & Processing of Speech under Stress
Application Software Development
Artificial Neural Networks
Automated Natural Language Speech
Business Application of Speech Technology
Causes of Listeners' Mishearing
Cognitive Engineering
Computational Lexicography
Computational Linguistics
Computational Morphology
Cost Management Control
Databases of Emotional Speech
Development and Implementation of Speech Technology Applications
Dialogue Modelling
Dialogue System Evaluation
dialogue systems
Digital Speech Processing
Discourse analysis
Dynamic Lexicon Building
Dynamic modeling
Dynamic Programming in Speech Recognition
general linguistics
high speed network
Human Factors
Human Factors Engineering
Human Voice Understanding
Information Retrieval
Information Services by Telephone using Speech Technologies
Knowledge-based Speech Recognition
Language Identification
Language Learning
Language Modeling
Language Processing
Large speech corpora
Lexical Acquisition
Lexical and Terminological Databases
Machine Translation
Mathematical Linguistics
Measurement of Quality of Service in Speech Systems
Morphological Analysis and Synthesis (Generation)
Morphology Modeling for Languages with Highly Complex Inflection and
PhotographDescription or CV
   Dr. Goodier has over 20 years of progressively responsible
   experience in wireless communications, software quality assurance, IT
   auditing, information security, telecommunications, data
   architectures, requirements, and project management. Her professional
   experience includes extensive industry, product, and business
   knowledge with strong technical skills in communications networks and
   telecommunications. She is a leader who is strongly self-motivated.
   Particular areas of strength for Dr. Goodier include Mobile IP, SS7,
   GSM, SMS, G3, CDMA, TDMA, SONET, ATM, Frame Relay, TCP/IP, VoIP, IVR,
   CTI, databased call flow models, network requirements, Project
   Management, and personnel management. She has the proven ability to
   collaborate effectively with Engineering, Marketing, PR, Operations
   and Finance Organizations. She routinely demonstrates a solid grasp of
   business strategy. She works as a team player with practical
   experience in managing by influence. She has over 20 years of
   experience in complex software development, integration and deployment
   with structured methodologies, including heavy experience with
   wireless networks and integration with customer care and billing
   systems and heavy wireless billing and rating experience. She is
   experienced with Oracle DB, Unix, NT, Windows & Client/Server
   architecture, as well as web-based technology experience. She also has
   extensive experience in developing process and procedure documentation
   from proven industry models customized to include specific corporate
   business objectives. She has extensive experience with large project
   development and vendor management.

Update your profile Last update: 2002-04-05 12:00:00   Visits since 28-08-2008: 3681


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