Expert profile: Elizabeth Liz Ahearn [ Ms. ]

---

[ ID = 0919 ]	Elizabeth Liz Ahearn [ Ms. ]
Name	Ahearn, Ms. Elizabeth Liz
Job Title	President & CEO
Organisation	The Radclyffe Group, LLC
Address	695 Route 46 West
Postal Code	07004
City	Fairfield
Country	United States
Phone	+ 973-992-7800 ext. 124
Fax	+ 973-597-0240
Mobile	+
Email	twoodard_(on)_cherenson.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: Automated Call Overflow Call Center Call Center Automation Call Center Management Call Center Metrics Call center simulation Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center Cutting Edge Customer Service Management Consulting Monitoring and Coaching Strategic Planning Training Trends and Directions Workforce Management
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"