Expert profile: Vamsi Maddipatla

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[ ID = 0944 ]	Vamsi Maddipatla
Name	Maddipatla, Vamsi
Job Title	AVP
Organisation	RealSoft, Inc.
Address	2540, Route 130N
Postal Code	08512
City	Cranbury
Country	United States
Phone	+ 6094093636x124
Fax	+ 6094093637
Mobile	+
Email	vamsi_(on)_realsoftinc.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: 2V-Callcenter Tuning ACDs Automated Call Overflow Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Predictive Dialing Platforms Call center simulation Call Center Telephone Switching Clients participate in call centre industry Computer Telephony Integration Contact Center Optimisation Contact Center Strategy Contact Centre Management contact centre recording and analysis software CTI (selection and application design) Customer Relationship Management Services Customer Satisfaction in the Call Center Flexible Database Integration Interactive Voice Response (IVR) Internet Enabled Support IVRs (selection and menu design) Knowledge Management Large and Small Projects Undertaken Managing Contact Center Web Enablement Matching of CC-Technology, Measuring CRM Process Facilitation and Re-engineering Project Management Recruitment Strategic Planning Technology Implementation Telecommunications VoIP Speechtechnology: Adaptive Speech Recognition Analysis & Processing of Speech under Stress Application Software Development Audio and Video Authentication Business Application of Speech Technology Developer Tools Development and Implementation of Speech Technology Applications Digital Speech Processing eCRM Embedded Systems high speed network Information dissemination Information Retrieval Information Services by Telephone using Speech Technologies Text to Speech in Telephony VoiceXML VoIP Web Applications
Photograph	Description or CV
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