Expert profile: BA. Carlos Caballero

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[ ID = 1815 ]	BA. Carlos Caballero
Name	Caballero, BA. Carlos
Job Title	Service Management Specialist
Organisation	Telefónica Data
Address	C/ Beatriz de Bobadilla, 18
Postal Code	28040
City	Madrid
Country	Spain
Phone	+ (+34)91 456 76 00
Fax	+
Mobile	+
Email	ccaballero_(on)_t-online.de [@ replaced for spam protection]
Organisation URL	http://www.telefonica-data.es
Personal URL
Membership	ACL AI2 - AUI
Languages	English Spanish, French, German
Specialism	Call Center Automation Call Center Management Call Center Metrics Call center simulation Channel Management Customer Relationship Management Services Customer Satisfaction in the Call Center e-Business e-Support Internet Enabled Support Knowledge Management Service Level Agreements (SLAs)
Photograph	Description or CV
Update your profile	Last update: 2004-10-03 19:24:19 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"