elsnet

Expert profile: BA. Carlos Caballero
ELSNET is the European Network in Human Language Technologies (http://www.elsnet.org)
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[ ID = 1815 ] BA. Carlos Caballero 
Name Caballero, BA. Carlos
Job Title Service Management Specialist 
Organisation Telefónica Data 
Address C/ Beatriz de Bobadilla, 18 
Postal Code 28040 
City Madrid 
Country Spain 
Phone + (+34)91 456 76 00
Fax + 
Mobile + 
Email ccaballero_(on)_t-online.de [@ replaced for spam protection]
Organisation URL http://www.telefonica-data.es 
Personal URL  
Membership ACL AI2 - AUI 
LanguagesEnglish Spanish, French, German
Specialism Call Center Automation
Call Center Management
Call Center Metrics
Call center simulation
Channel Management
Customer Relationship Management Services
Customer Satisfaction in the Call Center
e-Business
e-Support
Internet Enabled Support
Knowledge Management
Service Level Agreements (SLAs) 
PhotographDescription or CV
Update your profile Last update: 2004-10-03 19:24:19 [an error occurred while processing this directive]

 

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