Expert profile: Mr Chris Sturgeon

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[ ID = 2017 ]	Mr Chris Sturgeon
Name	Sturgeon, Mr Chris
Job Title	Director
Organisation	Read Consulting Group
Address	P O Box 14539
Postal Code	6001
City	Wellington
Country	New Zealand (Aotearoa)
Phone	+64 04 384 7533
Fax	+
Mobile	+64 275528590
Email	enquiries_(on)_readconsulting.co.nz [@ replaced for spam protection]
Organisation URL	http://www.readconsulting.co.nz
Personal URL
Membership
Languages	English Italian
Specialism	ACDs Call Center Automation Call Center Management Call Center Metrics Call center simulation Call Center Telephone Switching Callcenter Tuning Channel Management Computer Telephony Integration Contact Center Builds Contact Center Optimisation Contact Center Strategy Contact Centre Management Cost Management Control CTI (selection and application design) Customer Care Customer Care Process Customer Relationship Management Services Customer Satisfaction in the Call Center Cutting Edge Customer Service e-Business Interactive Voice Response (IVR) Technology Implementation Telecommunications Telemarketing Telephony Text-to-Speech Text-to-Speech in Telephony Voice of Customer VoIP Workforce Management
Photograph	Description or CV
Update your profile	Last update: 2006-06-20 03:29:52 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"