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Expert profile: Mr. Edgar Leon

[ ID = 2026 ] Mr. Edgar Leon 
Name Leon, Mr. Edgar
Job Title Speech Technologist 
Organisation West Interactive 
Address 424 N 163RD ST 
Postal Code 68118 
City Omaha 
Country United States 
Phone +1 4023124611
Fax
Mobile
Email leonedgar_(on)_gmail.com [@ replaced for spam protection]
Organisation URL  
Personal URL  
Membership ELSNET ACL ISCA IEE Computer Society, HCSNet, International High IQ Society 
LanguagesEnglish Spanish
Specialism Call Center Automation
Computer Telephony Integration
CTI (selection and application design)
Development and Implementation of Speech Technology Applications
Dialogue Design
Grammar
Interactive Voice Response (IVR)
Project Management
Speech Applications
Speech Enabled IVRs
Speech-Enabled IVR Systems
Telephony
Text-to-Speech 
PhotographDescription or CV
Highly accomplished Software Engineering Project Manager with excellent 
experience directing design and development of software systems in a timely and 
accurate manner.

- Proven ability to oversee development projects through full systems 
development life cycle to meet client requirements.
- Demonstrated skill hiring, training, evaluating, and leading successful 
employee teams in software engineering efforts.
- Recognized as a creative and effective technical troubleshooter and problem 
solver with excellent attention to detail.
- Strong communication, client support, and documentation skills, including 
bilingual fluency in English and Spanish.
- Resourceful coordinator and leader in fast-paced software development 
environments.

CORE COMPETENCIES:
- Software Engineering Project Management 
- Full Life Cycle Systems Design & Development 
- Systems Implementation & Integration
- Staff Development 
- Research & Development 
- User Training & Support

TECHNICAL SKILLS
Languages: C/C++, Java, Visual Basic, Pascal, SQL, XML, VXML, XSLT, UNIX Shell 
Scripting, Pro*C/C++,
Software: Oracle, MySQL, MS Office (Access, Excel, Works, Word, & PowerPoint), 
MS Project, Apache, Internet Information Server (IIS), Natural Language 
recognition software (Nuance, Speechworks), Telephony Integration (Dialogic, 
NMS, BrookTrout)
Technologies: XML, XSLT, Java Servlets, JavaScript, .NET, CTI, IVRs
Protocols: POP3, SMTP, HTTP, NNTP, SMNP, TCP/IP, UDP, Telnet, Ftp, SMS, SMPP, 
R2, CAS, SS7, TCAP, ISUP, ISDN, T1 & E1
Platforms: Microsoft Windows XP, 2000, & NT, UNIX, Linux, Sun Solaris, & BSD


PROFESSIONAL EXPERIENCE
IBM, Lenexa, KS 2005 – Present
Project Manager and Voice IT Specialist
Participated in key projects for one of the largest telecommunications provider 
in the USA. Participated in multidisciplinary teams. Achieve major cost cuts by 
designing and lead projects that resulted in customers effectively 
self-servicing.
Key Achievements:
• Managed development of complex systems.
• Develop internal processes and help in roles definition.
• Promoted and deployed tools to increase efficiency.
• Recognized by our client who stated that they were “… 
impressed with your ability to take the user experience requested and quickly 
translate it into a design that supports the experience”

NETCOM VOICE TECH/NETCOM SISTEMAS, Davie, FL & Caracas, Venezuela 1996 – 
2003
Engineering Project Manager, Florida (2002 – Present)
Managed software engineering projects through all life cycle phases from 
initiation to timely and accurate completion. Hire, train, evaluate, and lead 
teams of up to 10 software developers. Direct efforts designing architecture to 
integrate telecommunications, networking, websites, databases, and voice 
recognition interfaces. 
Oversee programming of critical and difficult code. Manage technological 
resource decision-making. Prepare and administer information technology budget. 
Monitor and enhance technology utilization. Troubleshoot and resolve developer 
and user problems. Provide client technical support onsite. Prepare technical 
documentation.
Key Achievements:
• Led development of complex systems for second wireless carrier in 
Venezuela.
• Managed development of major value-added system for wireless carrier in 
Puerto Rico.
• Increase conference calls allowed by 25% with telephony resource 
optimization algorithm.
• Created module enabling IVR call transfers over digital E1 connection 
using CAS protocol.
• Built module for call establishment without subscriber charge over E1 
line using R2/MFC.
• Developed module for call control and administrative operations on SS7 
node and to allow voice recognition applications to interact with callers.

Engineering Project Manager, Venezuela (2000 – 2002)
Managed three groups of five software engineers developing systems for telecom 
industry clients and internal use. Directed projects through all phases to 
completion. Analyzed, selected, and approved technology for use. Designed and 
deployed database architecture. Determined and met client system requirements. 
Tested and debugged software.
Key Achievements:
• Designed and developed system sold for more than $1 million.
• Led development of complex value-added system for second wireless 
carrier in Mexico City.

Senior Systems Analyst (1996 – 2000)
Designed and developed software systems for banking industry. Oversaw all 
aspects of systems development from initiation to deployment.
Key Achievements:
• Achieved savings over $1.5 million for second largest wireless carrier 
in Venezuela through systems design and development.
• Developed unique system to control features of CAS telephony protocol.

SIEMENS-NIXDORF, Caracas, Venezuela 1993 – 1996
Senior Systems Analyst
Developed systems for the banking industry
Developed systems to integrate mainframe environment with UNIX and PC 
environment. 
Key Achievements:
• Developed system to distribute signature images across numerous branches 
for major Venezuelan bank.
• Created program to convert bitmap images to proprietary encoding.

FORMAL EDUCATION
Bachelor of Science, Computer Engineering
Rafael Urdaneta University, Maracaibo, Venezuela
(Served as division chief overseeing product development and public relations)
Studies toward Master of Business Administration
IESA, Caracas, Venezuela
 
AWARDS

“Gran Mariscal de Ayacucho” Scholarship 
National Scholarship provided by the venezuelan government
Caracas, Venezuela, 1993

MEMBERSHIPS AND AFFILIATIONS
• Member of the International High IQ Society



Update your profile Last update: 2008-04-01 16:05:22   Visits since 28-08-2008: 2277

 

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