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Expert profile: Mr. Darryl Fernandes
| [ ID = 2292 ] | Mr. Darryl Fernandes |
|---|---|
| Name | Fernandes, Mr. Darryl |
| Job Title | Business Developer |
| Organisation | Venturia |
| Address | P.O. Box 500813 |
| Postal Code | 500813 |
| City | Dubai |
| Country | United Arab Emirates |
| Phone | +971 43643936 |
| Fax | +971 43636759 |
| Mobile | +971 507680368 |
| busdev_(on)_eventuria.com [@ replaced for spam protection] | |
| Organisation URL | |
| Personal URL | |
| Membership | |
| Languages | English |
| Specialism | 24/7 support
ACDs Application Software Development Billing Support Systems Call Center Automation Call Center Management Communication Contact Center Builds Contact Centre Management Customer Care Customer Care Process Customer Satisfaction in the Call Center Cutting Edge Customer Service Internet Managing Contact Center Web Enablement Service Level Agreements (SLAs) Workforce Management |
| Photograph | Description or CV |
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Dedicated seats - multi-skilled in the Digital Mobile Content Space and experienced in the US market place. Support of all customer interaction - Voice (Inbound/Outbound), Email, Web-Form, Fax, Letters, Chat and SMS. Ability to automate key customer interaction processes i.e. Refunds (Using VRBI- Venturia Refund Banking Interface), Service Cancellations etc. All use of V-Suite applications tailored specifically for the Digital Mobile Content industry. (Fully Hosted and Managed). Hosted in state of the art data centre backed by 24/7 helpdesk, support and management capability. Standardized reporting and data transfer format for legal & regulatory complaints. Dashboard (V-Reporter) presenting the “pulse” of the customer care operation – Timely and accurate information through the web. Support in English and Spanish. Outbound calling - Proactive sales call, up-sell, cross-sell, surveys etc |
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Last update: 2009-02-22 11:36:41 Visits since 28-08-2008: 1903 |