Organisation profile: Center for Customer Driven Quality, Purdue University
| [ ID = 1056 ] | Center for Customer Driven Quality, Purdue University |
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| Organisation name | Center for Customer Driven Quality, Purdue University |
| Short name or acronym | Center for Customer Driven Quality, Purdue University |
| Organisation type | Center |
| Activity type | Call centers |
| Address | 1262 Matthews Hall, Suite 118 |
| Postal Code | 47907 |
| City | West Lafayette, IN |
| Country | United States |
| Phone | + +1 765 494 9933 |
| Fax | + +1 765 494 0287 |
| Email | xdj1_(on)_purdue.edu |
| Organisation URL | http://www.cfs.purdue.edu/conscirt/quality.html |
| Logo | Description |
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The Center was founded in 1989 with a mission that is
three-fold in pursuit of excellence. The following describes the
Center's mission.
+ An Educational Focus- The Center has determined that professional
skills are necessary for managers and frontline personnel to
deliver outstanding customer service. The Center promotes
educational training by offering training courses at Purdue
University or at company sites. The Center's goal is to assist
companies in improving customer service while reducing turnover
and burnout.
+ A Research Focus The Center focus on several areas of research.
The Center initially began it's research focus by examining the
call center industry. Today the Center's research explores
developing concepts such as e-commerce, customer satisfaction, and
lifetime value of customers to name a few.
+ A Service Focus The Center provides companies with services that
are typically expensive and time consuming to do in-house. The
Center's staff and students offer an excellent source of knowledge
and energy to complete such tasks. Past projects are highlighted
on the Project List section of this web site.
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| Contact |
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| Name | Dr. Richard Feinberg |
| Function | Director |
| Department | |
| Email | |
| Phone | + |
| Fax | + |
Update this profile
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Last update: 2002-04-10 12:32:58
#!/usr/bin/ksh
# cntr.cgi --
# version 0
DOC=$DOCUMENT_ROOT$DOCUMENT_URI
VSTART=28-08-2008
WRONGLOG=${DOCUMENT_ROOT}/cntr.txt
echo Content-type:text/html
echo
case $DOC in
*experts*) CDIR=${DOCUMENT_ROOT}/cntex ;;
*orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;;
*) WRONG=yes ;;
esac
CFILE=${DOC##*/}
case ${CFILE} in
[0-9][0-9][0-9][0-9].html) WRONG=no ;;
*) WRONG=yes ;;
esac
[ $WRONG = yes ] &&
{ echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG
exit
}
CCNT=${CDIR}/${CFILE%.html}.txt
CLCK=${CDIR}/${CFILE%.html}.lck
[ -s $CCNT ] && COUNT=$(head -1 $CCNT)
COUNT=$(( ${COUNT:-0} + 1 ))
[ -f $CLCK ] ||
{ touch $CLCK
echo $COUNT > $CCNT
rm -f $CLCK
}
echo " Visits since $VSTART: $COUNT"
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