Organisation profile: Center for Customer Driven Quality, Purdue University

[ ID = 1056 ] Center for Customer Driven Quality, Purdue University 
Organisation nameCenter for Customer Driven Quality, Purdue University 
Short name or acronymCenter for Customer Driven Quality, Purdue University 
Organisation typeCenter 
Activity typeCall centers 
Address 1262 Matthews Hall, Suite 118 
Postal Code 47907 
City West Lafayette, IN 
Country United States 
Phone + +1 765 494 9933
Fax + +1 765 494 0287
Email xdj1_(on)_purdue.edu 
Organisation URL http://www.cfs.purdue.edu/conscirt/quality.html 
The Center was founded in 1989 with a mission that is
three-fold in pursuit of excellence. The following describes the
Center's mission.
  + An Educational Focus- The Center has determined that professional
    skills are necessary for managers and frontline personnel to
    deliver outstanding customer service. The Center promotes
    educational training by offering training courses at Purdue
    University or at company sites. The Center's goal is to assist
    companies in improving customer service while reducing turnover
    and burnout.
  + A Research Focus The Center focus on several areas of research.
    The Center initially began it's research focus by examining the
    call center industry. Today the Center's research explores
    developing concepts such as e-commerce, customer satisfaction, and
    lifetime value of customers to name a few.
  + A Service Focus The Center provides companies with services that
    are typically expensive and time consuming to do in-house. The
    Center's staff and students offer an excellent source of knowledge
    and energy to complete such tasks. Past projects are highlighted
    on the Project List section of this web site.
NameDr. Richard Feinberg 
Update this profile Last update: 2002-04-10 12:32:58 [an error occurred while processing this directive]


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