Organisation profile: American Teleservices Association

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The American Teleservices Association, Inc. represents the
providers and users of teleservices in the United States and around the globe. 
ATA's members include
telemarketing service agencies, consultants, customer service trainers, 
providers of telephone and Internet systems, and the users of teleservices, 
such as advertisers, non-profit organizations, retailers, catalogers, 
manufacturers, financial service providers, and
many others.

ATA serves its members by providing business value in the form of:
 + Forums for networking at the national and regional levels,
 + Programs for business learning,
 + Advocacy of teleservices users' and providers' interests before the 
state and federal governments,
 + Research on consumer and regulatory topics of interest to teleservices users 
and providers,
 + Consensus voluntary guidelines for the teleservices industry,
 + Information about global developments in the teleservices industry, and
 + Education of the general public and the media to promote the business 
interests of teleservices providers and users and their strong commitment to 
customer service and satisfaction.