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Interactive Intelligence Inc. (NASDAQ: ININ)is a global developer of multi-channel customer interaction management software that allows contact centres, enterprises and service providers to automate virtually every aspect of their business communications. %01%01Interactive Intelligence's Interaction Center Platform™ is the basis for its unique suite of Windows 2000-based products designed to replace proprietary communication devices such as PBXs, automatic call distributors, interactive voice response systems, voice mail systems, fax servers, Web gateways and computer telephony integration middleware. Unlike traditional telecom solutions, the Interaction Center Platform offers a unique open, unified architecture that virtually eliminates the need for integration. This architecture was designed to reduce start-up and maintenance costs, simplify administration and increase ease of customisation.
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