Organisation profile: Voxtron Europe N.V.

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Voxtron (1994) is an international group specialized in Contact Center 
software, based on a very strong IVR background. Voxtron is headquartered in 
Belgium, with offices in Germany, The Netherlands, India, Hong Kong and the 
Philippines.

 

Voxtron’s goal is to make the communication 
between companies and their customers both efficient and agreeable. The way 
incoming calls, faxes and e-mails are handled is crucial in creating a 
professional company image. Voxtron helps its customers to create this image by 
providing a range of flexible products that are easy to use. As a result, all 
phone calls, faxes, e-mails and other interactions are treated in a fast, 
friendly and cost-efficient way, and directly reach the right person or 
department, 24 hours a day.

 

Contact center solutions, self 
service applications (such as phone banking), messaging (including voice mail, 
voice mail to e-mail, e-mail reading) are just some of the numerous solutions 
that Voxtron is offering. Open architecture, open standards and close 
integration with the customer’s existing IT and telephony infrastructure 
are the essential ingredients of the design of these solutions. Voxtron’s 
unique development tools reduce application development time and thus 
time-to-market to a minimum. In addition, Voxtron’s engineers offer 
sensible and proven advise on how to implement sophisticated and complex 
solutions in a cost-efficient way.

 

 
Voxtron's award 
winning GUI
 

Voxtron products and solutions are based on the award 
winning Graphical User Interface (GUI).
The whole concept is based on a 
limited number of powerful icons.
These intelligent icons enable you to 
easily build voice applications, just by clicking and dropping the icons in a 
worksheet, without any programming.

 

Its multi-lingual user 
interface combined with its simplicity brings Computer Telephony to the level 
of the average Windows user. 
Voxtron's GUI is generally recognized as 
the world's most user-friendly design tool for incoming and outgoing call 
flows and received several international awards.