|[ ID = 1715 ]||LGS, an IBM Company|
|Organisation name||LGS, an IBM Company|
|Short name or acronym||LGS, an IBM Company|
|Activity type||Messaging and Interaction Management|
|Address||1220 Sheppard Ave. E., Suite 300|
|Postal Code||M2K 2S5|
LGS Messaging and Interaction Management practice provides industry-leading technology and management solutions that include consulting, design, implementation and support in the areas of Contact Centres and Unified Communications. |
Our contact centre solutions enable the seamless integration of multiple communication channels, including voice, Interactive Voice Response (IVR), voice messaging, and fax. In addition, LGS provides management of e-mail and web interactions and agent empowerment tools such as agent scripting, quality monitoring and recording, workforce management, and more.
In the unified communications space, LGS has implemented telephony and messaging systems in over 600 sites in Canada, delivering robust and diverse voice processing, messaging and IVR applications.
But now with expressTalk callers have the ability to interact with your organization in a natural spoken dialogue as though they were talking to a live operator!
With expressTalk, our natural speech solution, callers have the ability to interact with your organization in a natural spoken dialogue as though they were talking to a live operator! expressTalk completes connections quickly and smoothly, thus reducing the need for callers to input touch-tone commands, or to wait on hold to reach a receptionist. And for rotary callers it provides a self-serve option they never had before. The results are an enhanced image for your organization, increased staff productivity, and more satisfied customers.
|Name||Ms. Ania Daleszynska|
|Update this profile||Last update: 2002-04-24 17:34:55 Visits since 28-08-2008: 3922|