Organisation profile: LGS, an IBM Company

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[ ID = 1715 ] LGS, an IBM Company 
Organisation nameLGS, an IBM Company 
Short name or acronymLGS, an IBM Company 
Organisation typeCompany 
Activity typeMessaging and Interaction Management 
Address 1220 Sheppard Ave. E., Suite 300 
Postal Code M2K 2S5 
City Toronto 
Country Canada 
Phone + 416-718-3456
Fax + 416-718-3450
Email imsinfo_(on)_lgs.com 
Organisation URL http://www.lgs.com 
LGS Messaging and Interaction Management practice provides industry-leading technology and management solutions that include consulting, design, implementation and support in the areas of Contact Centres and Unified Communications.
Our contact centre solutions enable the seamless integration of multiple communication channels, including voice, Interactive Voice Response (IVR), voice messaging, and fax. In addition, LGS provides management of e-mail and web interactions and agent empowerment tools such as agent scripting, quality monitoring and recording, workforce management, and more.
In the unified communications space, LGS has implemented telephony and messaging systems in over 600 sites in Canada, delivering robust and diverse voice processing, messaging and IVR applications.
But now with expressTalk callers have the ability to interact with your organization in a natural spoken dialogue – as though they were talking to a live operator!

With expressTalk, our natural speech solution, callers have the ability to interact with your organization in a natural spoken dialogue – as though they were talking to a live operator! expressTalk completes connections quickly and smoothly, thus reducing the need for callers to input touch-tone commands, or to wait on hold to reach a receptionist. And for rotary callers it provides a self-serve option they never had before. The results are an enhanced image for your organization, increased staff productivity, and more satisfied customers.

NameMs. Ania Daleszynska 
FunctionMarketing Manager 
Phone+ 416-718-3456
Fax+ 416-718-3450
Update this profile Last update: 2002-04-24 17:34:55   Visits since 28-08-2008: 4562


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