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Organisation profile: Call Centre Association (CCA)
| [ ID = 2773 ] | Call Centre Association (CCA) |
|---|---|
| Organisation name | Call Centre Association (CCA) |
| Short name or acronym | Call Centre Association (CCA) |
| Organisation type | Association |
| Activity type | Call centers |
| Address | |
| Postal Code | |
| City | |
| Country | Hong Kong |
| Phone | + +852 2788 6011 |
| Fax | + +852 2788 6056 |
| ccainfo_(on)_hkcca.com | |
| Organisation URL | http://www.hkcca.com |
| Logo | Description |
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"Background of Call Centre Association" Call Centre Association (CCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organisations in improving their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology. "Objective" Call Centre Association (CCA) is a non-profit organisation representation the entire on-line customer service and interaction in Hong Kong. We invite all companies and organisations that engage in on-line customer interaction to join the association for promoting the well being of the industry. "Mission" We are committed to improve customer satisfaction by supporting members in continuous quality improvement and productivity growth of customer service and interaction centre operations. |
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