"Background of Call Centre Association" Call Centre
Association (CCA) was formed by a group of call centre users in
September 1999. The association has a mission to help local
organisations in improving their customer service by deploying the
best management practices and latest technologies. It aims to promote
excellence in three main areas: Process Improvement, People Management
"Objective" Call Centre Association (CCA) is a non-profit organisation
representation the entire on-line customer service and interaction in
Hong Kong. We invite all companies and organisations that engage in
on-line customer interaction to join the association for promoting the
well being of the industry.
"Mission" We are committed to improve customer satisfaction by
supporting members in continuous quality improvement and productivity
growth of customer service and interaction centre operations.