|[ ID = 3441 ]
|Dictaphone Europe AG
|Short name or acronym
|Call center with specific expertise in Lang+Speech Technology
|+ +41 1 817 7676
|+ +41 1 817 7677
With ContactPoint, you can assess sharper
Agents often see monitoring as a subjective exercise, designed to catch them doing something wrong. ContactPoint turns this negative perception into a positive by:
Involving your agents in the assessment process
Agents participate in the assessment and development process, through self-assessments, bottom up feedback, peer-to-peer assessments, self-directed training, etc.
ContactPoint also integrates merit and assessment systems so you can reward exceptional performance. Employees can even cash in their merit points for incentives and prizes online.
Identifying root causes of problems
Relating expectation assessments (what results did the agent achieve?) to competency assessments (where is the agent strong or weak?) helps zero in on competency weaknesses. If there is a skill that an agent has difficulty mastering, you can determine the root cause and fix it.
Instilling fairness and equity into HR processes With ContactPoint, employees are hired, assessed, developed, promoted and incentivized based upon objective competencies rather than subjective preferences. This helps qualified individuals rise to the top. Performance appraisals are also less painful and more productive.
Putting agents on a clear career path
In contact centers, the career path is often the path less traveled. High performers go unnoticed, feel dead-ended and ultimately leave. ContactPoint makes it easy to spot employees who are achieving beyond expectations. An agent can also be assessed for a job to which he or she aspires.
|+ +41 1 817 7620
|+ +41 1 817 7677
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|Last update: 2004-10-14 15:58:45 [an error occurred while processing this directive]