Organisation profile: Dictaphone Europe AG

[ ID = 3441 ] Dictaphone 
Organisation nameDictaphone Europe AG 
Short name or acronymDictaphone 
Organisation typePrivate company 
Activity typeCall center with specific expertise in Lang+Speech Technology 
Address Ifangstrasse 91 
Postal Code 8153 
City Ruemlang 
Country Switzerland 
Phone + +41 1 817 7676
Fax + +41 1 817 7677
Email abo_(on)_dictaphone-europe.com 
Organisation URL http://www.dictaphone.com 
With ContactPoint, you can assess sharper…

Agents often see monitoring as a subjective exercise, designed to catch them doing something wrong. ContactPoint turns this negative perception into a positive by:

Involving your agents in the assessment process
Agents participate in the assessment and development process, through self-assessments, bottom up feedback, peer-to-peer assessments, self-directed training, etc.
ContactPoint also integrates merit and assessment systems so you can reward exceptional performance. Employees can even cash in their merit points for incentives and prizes online.

Identifying root causes of problems
Relating “expectation” assessments (what results did the agent achieve?) to competency assessments (where is the agent strong or weak?) helps zero in on competency weaknesses. If there is a skill that an agent has difficulty mastering, you can determine the root cause and fix it.

Instilling fairness and equity into HR processes With ContactPoint, employees are hired, assessed, developed, promoted and incentivized based upon objective competencies rather than subjective preferences. This helps qualified individuals rise to the top. Performance appraisals are also less painful and more productive.

Putting agents on a clear career path
In contact centers, the career path is often “the path less traveled.” High performers go unnoticed, feel dead-ended and ultimately leave. ContactPoint makes it easy to spot employees who are achieving beyond expectations. An agent can also be assessed for a job to which he or she aspires.
Name Albert Bossart 
FunctionDivision Manager 
Phone+ +41 1 817 7620
Fax+ +41 1 817 7677
Update this profile Last update: 2004-10-14 15:58:45 [an error occurred while processing this directive]


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