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Organisation profile: Timberline Total Solutions

[ ID = 3463 ] Timberline 
Organisation nameTimberline Total Solutions 
Short name or acronymTimberline 
Organisation typePrivate company 
Activity typeCall center without specific expertise in Lang+Speech Technology 
Address 5807 North 102nd Street 
Postal Code 68134 
City Omaha 
Country United States 
Phone + 402 397 6945
Fax + 402 255 5045
Email rleavitt_(on)_timberlinesolutions.com 
Organisation URL http://www.timberlinesolutions.com 
LogoDescription
Timberline Total Solutions, LLC, established in 1995. 

For nearly 11 years, Timberline has been providing service to inbound customer 
care and customer response, new service activation, enrollment, emergency 
services and Outbound campaigns. Timberline possesses a fully functioning back 
office work environment featuring security and compliance, customer service, 
CRM, covering services accross all call center activities. 

The management team has nearly a century-combined experience working in 
regulated markets and industries. 
Timberline is an experienced, reliable and competant company that can be 
trusted. 
 
INBOUND SERVICES include;
- Direct Response Services
- Large Volume Product Orders 
- Cusotmer Care Center Services 
- Customer Service (FAQs, order status) 
- Overflow Support 
- Appointment Setting
- Lead Generation
- Catalog marketing services 
- Product recalls/crisis management 
- Literature/information requests 
- Dedicated Agent Inbound Services - 
 - Customer care service and support 
 - Product support 
 - Technical support 
 - Customer data capture/surveys 
 - Business-To-Business
 - IVR 
 - Chat

OUTBOUND SERVICES include:
- Product / Service Sales 
- Surveys
- Customer Acquisition 
- Retention Campaigns 
- Lead Generation 
- Customer Service 
- Verification Activities
- Welcome Calls 
- Customer Win-Back
- Reactivation Programs 
- Disconnect Prevention and Recovery

Our expectation is to become an extension of our client’s business – 
regardless of their needs, including back office support, billing, record 
retention and continuous flow processes.   
  Contact
Name Tom Behm 
FunctionVice President - Sales  
Department 
EmailTBehm_(on)_timberlinesolutions.com 
Phone+ 402-255-3709
Fax+ 402-255-5045
Update this profile Last update: 2006-12-05 15:37:06   Visits since 28-08-2008: 3294

 

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