Organisation profile: Timberline Total Solutions

Timberline Total Solutions, LLC, established in 1995. 

For nearly 11 years, Timberline has been providing service to inbound customer 
care and customer response, new service activation, enrollment, emergency 
services and Outbound campaigns. Timberline possesses a fully functioning back 
office work environment featuring security and compliance, customer service, 
CRM, covering services accross all call center activities. 

The management team has nearly a century-combined experience working in 
regulated markets and industries. 
Timberline is an experienced, reliable and competant company that can be 
trusted. 
 
INBOUND SERVICES include;
- Direct Response Services
- Large Volume Product Orders 
- Cusotmer Care Center Services 
- Customer Service (FAQs, order status) 
- Overflow Support 
- Appointment Setting
- Lead Generation
- Catalog marketing services 
- Product recalls/crisis management 
- Literature/information requests 
- Dedicated Agent Inbound Services - 
 - Customer care service and support 
 - Product support 
 - Technical support 
 - Customer data capture/surveys 
 - Business-To-Business
 - IVR 
 - Chat

OUTBOUND SERVICES include:
- Product / Service Sales 
- Surveys
- Customer Acquisition 
- Retention Campaigns 
- Lead Generation 
- Customer Service 
- Verification Activities
- Welcome Calls 
- Customer Win-Back
- Reactivation Programs 
- Disconnect Prevention and Recovery

Our expectation is to become an extension of our client’s business – 
regardless of their needs, including back office support, billing, record 
retention and continuous flow processes.