Organisation profile: Nirvana Business Solutions

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Nirvana has the experience and personnel to create contact solutions that build 
customer satisfaction and increase sales.

We offer a full range of 
outbound telemarketing services including acquisition, development, retention, 
extension, win-back programs, lead generation, market research surveys, and 
appointment setting to both business-to-consumer and business-to-business 
customers. Nirvana provides a total Outbound Telemarketing Solution in the 
following areas: 
Sales 
Cold Calling (New Customer Acquisition and 
Company Branding) 
Warm Calling (Up-Sales to your customer base) 

Appointment Setting (Allowing your company to maximize its current sales 
force) 
Win Back Programs (Helping to preserve your customer base) 

Surveys and Customer Satisfaction 
Lead Generation/Qualification 

List Cleaning 
Other B2B or consumer outbound telemarketing application 

Market Research 
Up-selling/Cross-selling 
We provide round the clock 
support for customer care, order processing, complaint resolution, direct 
response and e-mail response management. Our highly skilled and trained work 
force manages your services to deliver customer delight. 
 
Nirvana's 
Inbound customer interaction services include:
Servicing customer queries 
with regard to existing and new services 
Customer queries regarding account 
balance, payment information, retail card services, change in personal 
information, catalog sales 
Inbound welcome calls for customer sign-up 

Effective up-selling and cross-selling to existing customers during call 
resolution 
Order processing 
Reservations 
Up-selling (Providing 
customers a similar product with a higher profit for the client) 

Cross-Selling (Providing targeted products to increase clients revenue 
while maintaining customer satisfaction) 
Change Requests (Changing a 
customers current information to ensure an up to date database) 
Catalog 
Requests (Using rapport building skills we attempt a first call sale) 
We 
provide round the clock support for customer care, order processing, complaint 
resolution, direct response and e-mail response management. Our highly skilled 
and trained work force manages your services to deliver customer delight.