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Organisation profile: Nirvana Business Solutions

[ ID = 3475 ] Nirvana 
Organisation nameNirvana Business Solutions 
Short name or acronymNirvana 
Organisation typePrivate company 
Activity typeCall center without specific expertise in Lang+Speech Technology 
Address Nirvana Tower One 
Postal Code 560066 
City Bangalore 
Country India 
Phone + 1 800 880 8737 Extn: 1315
Fax
Email tom.henry_(on)_nirvanabpo.com 
Organisation URL http://www.nirvanabpo.com/service-offerings-customer-interaction.html 
LogoDescription
Nirvana has the experience and personnel to create contact solutions that build 
customer satisfaction and increase sales.

We offer a full range of outbound telemarketing services including acquisition, development, retention, extension, win-back programs, lead generation, market research surveys, and appointment setting to both business-to-consumer and business-to-business customers. Nirvana provides a total Outbound Telemarketing Solution in the following areas:
Sales
Cold Calling (New Customer Acquisition and Company Branding)
Warm Calling (Up-Sales to your customer base)
Appointment Setting (Allowing your company to maximize its current sales force)
Win Back Programs (Helping to preserve your customer base)
Surveys and Customer Satisfaction
Lead Generation/Qualification
List Cleaning
Other B2B or consumer outbound telemarketing application
Market Research
Up-selling/Cross-selling
We provide round the clock support for customer care, order processing, complaint resolution, direct response and e-mail response management. Our highly skilled and trained work force manages your services to deliver customer delight.

Nirvana's Inbound customer interaction services include:
Servicing customer queries with regard to existing and new services
Customer queries regarding account balance, payment information, retail card services, change in personal information, catalog sales
Inbound welcome calls for customer sign-up
Effective up-selling and cross-selling to existing customers during call resolution
Order processing
Reservations
Up-selling (Providing customers a similar product with a higher profit for the client)
Cross-Selling (Providing targeted products to increase clients revenue while maintaining customer satisfaction)
Change Requests (Changing a customers current information to ensure an up to date database)
Catalog Requests (Using rapport building skills we attempt a first call sale)
We provide round the clock support for customer care, order processing, complaint resolution, direct response and e-mail response management. Our highly skilled and trained work force manages your services to deliver customer delight.
  Contact
Name Tom Henry 
Function 
Department 
Emailtom.henry_(on)_nirvanabpo.com 
Phone+ 1 800 880 8737 Extn: 1315
Fax
Update this profile Last update: 2005-01-20 10:14:30   Visits since 28-08-2008: 3165

 

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