Organisation profile: Dulaney Consulting

[ ID = 3743 ] Dulaney Consulting 
Organisation nameDulaney Consulting 
Short name or acronymDulaney Consulting 
Organisation typePrivate company 
Activity typeOther Call Center related expertise 
Address 969G Edgewater Blvd, #106 
Postal Code 94404 
City Foster City 
Country United States 
Phone +1 (415) 578-4619
Fax +1 (650) 240-1381
Email info_(on)_dulaneyconsulting.com 
Organisation URL http://www.dulaneyconsulting.com 
Technical expertise, leadership and consultation for the planning, design and 
implementation of multi-channel Contact Centers, Transaction Processing 
Solutions, Systems Architecture, and Technical Project Management. Focus is on 
the improvement of performance through the effective use of technology in the 
areas of Contact Center Networking, Transaction Processing, and Multi-Site 
“Virtual” Contact Center Routing with accompanying Computer Telephony 
Integration, Multimedia/eCommerce application development, and Enterprise 
Application Integration. 
* Customer Interaction strategy
* Requirements analysis and documentation
* Contact Center technology assessment
* Technology and vendor evaluation
* Program/Project Leadership
* Act as subject matter expert and technical consultant for multi-channel 
contact center planning, design, implementation and testing. 
NameManaging Partner Richard Dulaney 
FunctionFounder and Consultant 
Phone+1 (415) 578-4619
Fax+1 (650) 240-1381
Update this profile Last update: 2008-10-30 15:03:57 [an error occurred while processing this directive]


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