Organisation profile: Conectys BVBA

[ ID = 3905 ] Conectys 
Organisation nameConectys BVBA 
Short name or acronymConectys 
Organisation typePrivate company 
Activity typeCall center with specific expertise in Language or Speech Technology 
Address Gebroeders Vandeveldestraat 68 
Postal Code 9000 
City Gent 
Country Belgium 
Phone +32 9 298 01 11
Fax +32 9 270 30 28
Email info_(on)_conectys.com 
Organisation URL http://www.conectys.com 
Companies with multilingual BPO, KPO and Contact Center needs were left with 
two options so far :

√ to partner with (high salary and overhead cost) onshore multinationals.
√ to partner with multiple (low to medium salary cost) single language 
providers in different geographies (such as India/China for English, North 
Africa for French, Poland for German, South America for Spanish and Southern 
Italy for Italian, etc ...).

Both options have significant drawbacks which undermine the success of 
outsourcing projects. Onshore providers are simply prohibitively expensive due 
to inflated cost of labour and overhead, and outsourcing to multiple offshore 
providers creates unacceptable complexity, process inefficiency. 

The challenge here is access to a cost efficient offshore quality service 
provider with multilingual capabilities.

Conectys is a BPO/KPO/Contact Center/Helpdesk service provider located in 
Ghent, Belgium, with state of the art multilingual delivery sites located 
Nearshore, covering the majority of West- and East European languages and 

As a result, Conectys has the unique ability to offer single point of contact 
quality Outsourcing Services for companies wishing to maximise access to 
offshore quality skills and cost savings while minimising the risk of having to 
partner with multiple parties.

Additionally, all our services leverage state of the art multi-channel IP based 
Customer Interaction Management (Voice, email, chat, web callback, co-browsing, 
etc …) and Customer Relationship Management platforms. This enables us to 
offer a truly integrated location independent service. Even our Customer’s 
staff can work on the same platforms as Conectys’ staff, resulting in a 
virtually integrated team, with real time monitoring and reporting.

More info :
NameMr. Iulian Bacain 
FunctionSales & Marketing Director 
DepartmentSales and Marketing 
Update this profile Last update: 2013-07-05 11:57:40 [an error occurred while processing this directive]


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