Companies with multilingual BPO, KPO and Contact Center needs were left with
two options so far :
√ to partner with (high salary and overhead cost) onshore multinationals.
√ to partner with multiple (low to medium salary cost) single language
providers in different geographies (such as India/China for English, North
Africa for French, Poland for German, South America for Spanish and Southern
Italy for Italian, etc ...).
Both options have significant drawbacks which undermine the success of
outsourcing projects. Onshore providers are simply prohibitively expensive due
to inflated cost of labour and overhead, and outsourcing to multiple offshore
providers creates unacceptable complexity, process inefficiency.
The challenge here is access to a cost efficient offshore quality service
provider with multilingual capabilities.
Conectys is a BPO/KPO/Contact Center/Helpdesk service provider located in
Ghent, Belgium, with state of the art multilingual delivery sites located
Nearshore, covering the majority of West- and East European languages and
As a result, Conectys has the unique ability to offer single point of contact
quality Outsourcing Services for companies wishing to maximise access to
offshore quality skills and cost savings while minimising the risk of having to
partner with multiple parties.
Additionally, all our services leverage state of the art multi-channel IP based
Customer Interaction Management (Voice, email, chat, web callback, co-browsing,
) and Customer Relationship Management platforms. This enables us to
offer a truly integrated location independent service. Even our Customers
staff can work on the same platforms as Conectys staff, resulting in a
virtually integrated team, with real time monitoring and reporting.
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