Expert profile: Shekar Shetty [ S ]

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[ ID = 0462 ]	Shekar Shetty [ S ]
Name	Shetty, S Shekar
Job Title	Asst. Vice President
Organisation	ICICI Infotech Services Ltd
Address	Tower # 5, International Infotech Park, Vashi
Postal Code	400705
City	Navi Mumbai
Country	India
Phone	+ +91-22-791 2040
Fax	+
Mobile	+
Email	shekars_(on)_infotech.icici.com [@ replaced for spam protection]
Organisation URL
Personal URL
Membership
Languages	English
Specialism	Callcenter: ACDs Call Center Call Center Automation Call Center Management Call Center Metrics Call Center Telephone Switching CC-Audit Computer Telephony Integration Contact Center Optimisation Contact Center Strategy Contact Centre Management Customer Relationship Management Services Customer Satisfaction in the Call Center e-Support Interactive Voice Response (IVR) Internet Enabled Support KPI and ACD stats
Photograph	Description or CV
Update your profile	Last update: 2002-04-05 12:00:00 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo "  Visits since $VSTART: $COUNT"