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Organisation profile: Support Research Network
| [ ID = 1433 ] | Support Research Network |
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| Organisation name | Support Research Network |
| Short name or acronym | Support Research Network |
| Organisation type | Association |
| Activity type | Call centers |
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| Country | United States |
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| info_(on)_SupportResearch.com | |
| Organisation URL | http://www.supportresearch.com/ |
| Logo | Description |
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Support Research Network (SRN) is a subscription-based research organization dedicated to the fast-changing issues of worldwide customer support. SRN brings you fresh perspectives on management, technology, organizational and process issues, and personnel concerns. If you work with an external customer call center or support center, an internal help desk, or an internal support organization, an SRN subscription can bring you the timely information you need to succeed. |
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Last update: 2002-04-10 12:32:58 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo " Visits since $VSTART: $COUNT" |