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Support Research Network (SRN) is a subscription-based
research organization dedicated to the fast-changing issues of
worldwide customer support. SRN brings you fresh perspectives on
management, technology, organizational and process issues, and
personnel concerns. If you work with an external customer call center
or support center, an internal help desk, or an internal support
organization, an SRN subscription can bring you the timely information
you need to succeed.
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