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Organisation profile: Adante
| [ ID = 2406 ] | Adante |
|---|---|
| Organisation name | Adante |
| Short name or acronym | Adante |
| Organisation type | Company |
| Activity type | Call centers |
| Address | 2141 Palomar Airport RoadSuite 200 |
| Postal Code | 92009 |
| City | Carlsbad, CA |
| Country | United States |
| Phone | + +1 760 431 6400 |
| Fax | + +1 888 827 5557 (US only) |
| Organisation URL | http:// |
| Logo | Description |
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Adante, which is essentially "ACD e-mail". Call center agents use their web browser to connect to an Adante server (Win 95 or NT) which then gets them the "next e-mail in queue". It gives you all the same kinds of routing criteria for e-mail that you get with a voice-based ACD, including behind-the-scenes integration with customer information. |
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| Name | |
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| Department | |
| Phone | + |
| Fax | + |
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Last update: 2002-04-10 12:32:58 #!/usr/bin/ksh # cntr.cgi -- # version 0 DOC=$DOCUMENT_ROOT$DOCUMENT_URI VSTART=28-08-2008 WRONGLOG=${DOCUMENT_ROOT}/cntr.txt echo Content-type:text/html echo case $DOC in *experts*) CDIR=${DOCUMENT_ROOT}/cntex ;; *orgs*) CDIR=${DOCUMENT_ROOT}/cntor ;; *) WRONG=yes ;; esac CFILE=${DOC##*/} case ${CFILE} in [0-9][0-9][0-9][0-9].html) WRONG=no ;; *) WRONG=yes ;; esac [ $WRONG = yes ] && { echo "$(date) $REMOTE_ADDR ${DOC}" >> $WRONGLOG exit } CCNT=${CDIR}/${CFILE%.html}.txt CLCK=${CDIR}/${CFILE%.html}.lck [ -s $CCNT ] && COUNT=$(head -1 $CCNT) COUNT=$(( ${COUNT:-0} + 1 )) [ -f $CLCK ] || { touch $CLCK echo $COUNT > $CCNT rm -f $CLCK } echo " Visits since $VSTART: $COUNT" |