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Organisation profile: Dictaphone
| [ ID = 2537 ] | Dictaphone |
|---|---|
| Organisation name | Dictaphone |
| Short name or acronym | Dictaphone |
| Organisation type | Company |
| Activity type | Call centers |
| Address | 3191 Broadbridge Avenue |
| Postal Code | 06614-2559 |
| City | Stratford, CT |
| Country | United States |
| Phone | + +1 800 886-4908 |
| Fax | + +1 203 386-8595 |
| Organisation URL | http:// |
| Logo | Description |
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Dictaphone develops integrated voice and datamanagement systems and software, including dictation voice processing, record management and communications recording. The da Vinci QMS/CMS gives contact centersquality monitoring and call recordingtechnology combined with advanced customer service evaluation tools andtraining programs. Using da Vinci's unique 3-d data mining tool, contact centers can mine their CTI data customer experience data andagent evaluation data, together with their voice recordings, to identify new strategies to enhance their operational effectiveness andcustomer satisfaction. |
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| Phone | + |
| Fax | + |
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