Organisation profile: Dictaphone

[ ID = 2537 ] Dictaphone 
Organisation nameDictaphone 
Short name or acronymDictaphone 
Organisation typeCompany 
Activity typeCall centers 
Address 3191 Broadbridge Avenue 
Postal Code 06614-2559 
City Stratford, CT 
Country United States 
Phone + +1 800 886-4908
Fax + +1 203 386-8595
Organisation URL http:// 
Dictaphone develops integrated voice and datamanagement
systems and software, including dictation voice processing, record
management and communications recording. The da Vinci QMS/CMS gives
contact centersquality monitoring and call recordingtechnology
combined with advanced customer service evaluation tools andtraining
programs. Using da Vinci's unique 3-d data mining tool, contact
centers can mine their CTI data customer experience data andagent
evaluation data, together with their voice recordings, to identify new
strategies to enhance their operational effectiveness andcustomer
Update this profile Last update: 2002-04-10 12:32:58 [an error occurred while processing this directive]


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