Elsnet
 


Organisation profile: Europe Contact Center

[ ID = 3274 ] ECC 
Organisation nameEurope Contact Center 
Short name or acronymECC 
Organisation typeMedia 
Activity typeInformation on the European contact centre industry  
Address R. do século, 128 R/C 
Postal Code 1200-436  
City Lisboa 
Country Portugal 
Phone + +351 21 324 37 55
Fax + +351 21 324 37 59
Email filipe.samora_(on)_europecontactcenter.com 
Organisation URL http://www.europecontactcenter.com 
LogoDescription
With an average of 40,000 monthly visitors, Europe Contact Center ( 
www.europecontactcenter.com ) is already the most expressive on-line 
journalistic initiative in Europe focused upon the call and contact centre 
industry. 

The Contact Centers Portal was born in Portugal in 1999 with a team of 10 
professionals with a clear mission: to provide quality information and insight 
into the call / contact center industry, as the first ever media to focus on 
this issue. 

Our portal comprises a group of specialised websites for three independent 
linguistic and cultural communities: Portuguese, Spanish and English. Our 
audience comes not only from Europe but also from other Latin American 
countries like Brazil, Mexico and Chile.

Writing for us regularly are already some experts from software production 
companies (Cisco, IBS, SAP, SAS), call centre managers who reflect on the main 
issues in their respective countries (like Garlands Call Centres in UK) but 
also from independent consultancy firms (like ContactBabel, Strativity Group 
and DMG Consulting).

Apart from the editorial task, our portal developed a competence center 
providing consultancy on implementation and deployment of call / contact 
centers, always from a vendor-agnostic perspective.

Europe Contact Center bolstered the creation of two European taskforces: 
Citimatic ™ – Voice Enabled Services for Citizen Communication 
Centers and Contact Center BI ™ – Business Intelligence solutions for 
Contact Centers.
  Contact
NameMr. Filipe Samora 
FunctionEditor 
Department 
Emailfilipe.samora_(on)_europecontactcenter.com 
Phone+ +351 21 324 37 55
Fax+ +351 21 324 37 59
Update this profile Last update: 2003-12-12 13:49:13   Visits since 28-08-2008: 1607

 

Browse and Search the Directories of Language and Speech Technology (LST) Experts and Organisations
The Directories
Some statistics
FAQ
Browse in alphabetical order Browse in alphabetical order (in frame) Browse by country Browse by ID number Add your profile Select directory to search Search directories for keywords and phrases (use ~ for space within keys; most word-initial regular expressions can be used; no slashes or backslashes)
Directory of Experts in LST browse browse browse browse add expert



Directory of LST R&D Organisations browse browse browse browse add organisation

Directory of Call and Contact Centers, now including translation and localisation browse browse browse browse

 

[print/pda] [no frame] [navigation table] [navigation frame]     Page generated 13-09-2013 by Steven Krauwer Disclaimer / Contact ELSNET