Organisation profile: Europe Contact Center

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[ ID = 3274 ] ECC 
Organisation nameEurope Contact Center 
Short name or acronymECC 
Organisation typeMedia 
Activity typeInformation on the European contact centre industry  
Address R. do século, 128 R/C 
Postal Code 1200-436  
City Lisboa 
Country Portugal 
Phone + +351 21 324 37 55
Fax + +351 21 324 37 59
Email filipe.samora_(on)_europecontactcenter.com 
Organisation URL http://www.europecontactcenter.com 
With an average of 40,000 monthly visitors, Europe Contact Center ( 
www.europecontactcenter.com ) is already the most expressive on-line 
journalistic initiative in Europe focused upon the call and contact centre 

The Contact Centers Portal was born in Portugal in 1999 with a team of 10 
professionals with a clear mission: to provide quality information and insight 
into the call / contact center industry, as the first ever media to focus on 
this issue. 

Our portal comprises a group of specialised websites for three independent 
linguistic and cultural communities: Portuguese, Spanish and English. Our 
audience comes not only from Europe but also from other Latin American 
countries like Brazil, Mexico and Chile.

Writing for us regularly are already some experts from software production 
companies (Cisco, IBS, SAP, SAS), call centre managers who reflect on the main 
issues in their respective countries (like Garlands Call Centres in UK) but 
also from independent consultancy firms (like ContactBabel, Strativity Group 
and DMG Consulting).

Apart from the editorial task, our portal developed a competence center 
providing consultancy on implementation and deployment of call / contact 
centers, always from a vendor-agnostic perspective.

Europe Contact Center bolstered the creation of two European taskforces: 
Citimatic ™ – Voice Enabled Services for Citizen Communication 
Centers and Contact Center BI ™ – Business Intelligence solutions for 
Contact Centers.
NameMr. Filipe Samora 
Phone+ +351 21 324 37 55
Fax+ +351 21 324 37 59
Update this profile Last update: 2003-12-12 13:49:13 [an error occurred while processing this directive]


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