Inbound
1. Customer Relations Management
2. Campaign Management
3. Technical Support / Help Desk
4. Call Overflow / After Office Hours Support
5. Order-Taking
6. Inquiries
7. Reservations / Booking
8. Telephone Polls
9. Message Transcription
10. Telemarketing
11. Live help desk support
12. E-mail
13. Live chat
14. 24X7 browsing assistance
15. Applicant/application scre
Outbound
1. Telemarketing
2. Campaign Management
3. Telephone Surveys
4. Customer Retention / Loyalty Programs
5. Billing Reminders
6. Email Support
7. Cold calling
8. Appointment setting
9. Quality assurance service
10. Back office work
11. up-sell
12. cross-sell
13. Customer Win-Back / Donor Reactivation
14. Fundraising and Non-Profit
15. Lead Generation / Qualification
16. Direct Mail Follow-Up
17. Program Testing
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