Organisation profile: Centro Global Solutions

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Centro Global Solutions, is a leader in providing outsourced customer contact 
management solutions and services in the business process outsourcing 
(“BPO”) arena. We provide an array of sophisticated customer contact 
management solutions to a wide range of clients: large, medium sized 
businesses, and public entities around the world, primarily in healthcare and 
financial services industries. We serve our clients through two geographic 
operating regions: the Americas (United States), and EMEA (Middle East and 
Africa). Our America’s and EMEA groups primarily provide customer contact 
management services (with an emphasis on inbound customer service and customer 
acquisitions), which includes customer assistance and product sales to our 
client’s customers. These services are delivered through multiple 
communications channels including phone, e-mail, Web, chat and social media. 
Our complete service offering helps our clients acquire, retain and increase 
the value of their customer relationships. With our delivery sites in 
competitive labor markets, we have developed a wide global reach to serve 
clients in the United States, Canada, Europe, The Middle East and Africa.