Description: Co-founder of The WorkForce Management Group, Inc., a
consulting practice dedicated exclusively to workforce management
issues in the customer contact center. Mr. Gonos has over twelve years
of dedicated workforce mangement expereince across all product lines
and has assisted the some of the worlds' most well run companies such
as Adelphai Cable, Alliance Data Systems, ATT Broadband, GEICO,
Genesys and many others with the selection, implementation and
optimization of workforce management software.