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Organisation profile: Incoming Calls Management Institute
| [ ID = 0057 ] | Incoming Calls Management Institute |
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| Organisation name | Incoming Calls Management Institute |
| Short name or acronym | Incoming Calls Management Institute |
| Organisation type | Center |
| Activity type | Call centers |
| Address | 130 Holiday Court, Suite 108 |
| Postal Code | 21401 |
| City | Annapolis |
| Country | United States |
| Phone | + 800-672-6177 / 410-267-0700 |
| Fax | + 410-267-0962 |
| Email | icmi_(on)_incoming.com |
| Organisation URL | http://www.incoming.com |
| Logo | Description |
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Incoming Calls Management Institute (ICMI), offers the
most comprehensive training programs and educational resources
available for call center management professionals. ICMIs focus is
helping individuals and organizations understand the dynamics of call
center management in order to improve operational performance and
achieve business results. ICMI provides high-caliber education and
consulting to large and small organizations throughout the world. ICMI
also produces the influential newsletter Call Center Management Review
and the popular how-to book for call center managers, Call Center
Management On Fast Forward.
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| Contact |
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| Name | Linda Harden |
| Function | Chief Operating Officer |
| Department | |
| Email | lindah_(on)_incoming.com |
| Phone | + 410-267-0700 |
| Fax | + 410-267-0962 |
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Last update: 2002-04-10 12:32:58
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