Organisation profile: Incoming Calls Management Institute

[ ID = 0057 ] Incoming Calls Management Institute 
Organisation nameIncoming Calls Management Institute 
Short name or acronymIncoming Calls Management Institute 
Organisation typeCenter 
Activity typeCall centers 
Address 130 Holiday Court, Suite 108 
Postal Code 21401 
City Annapolis 
Country United States 
Phone + 800-672-6177 / 410-267-0700
Fax + 410-267-0962
Email icmi_(on)_incoming.com 
Organisation URL http://www.incoming.com 
Incoming Calls Management Institute (ICMI), offers the
most comprehensive training programs and educational resources
available for call center management professionals. ICMIs focus is
helping individuals and organizations understand the dynamics of call
center management in order to improve operational performance and
achieve business results. ICMI provides high-caliber education and
consulting to large and small organizations throughout the world. ICMI
also produces the influential newsletter Call Center Management Review
and the popular how-to book for call center managers, Call Center
Management On Fast Forward.
Name Linda Harden 
FunctionChief Operating Officer 
Phone+ 410-267-0700
Fax+ 410-267-0962
Update this profile Last update: 2002-04-10 12:32:58 [an error occurred while processing this directive]


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