PASS Consulting Group division PASS-BCS, flagship product, CosmoCall
Universe, is a carrier-class system providing true next generation
capabilities for mission critical contact center applications.CosmoCall
Universe supports multi-channel customer interactions including telephone, web
chat, web voice, web video, web collaboration, email and voicemail in one high
capacity, high availability and multi-tenant platform. CosmoCall Universe is a
complete, unified contact center suite that includes CTI, predictive dialing,
IVR, multimedia recording and a complement of powerful management applications.