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| [ ID = 0083 ] | CallCenter Technology |
|---|---|
| Organisation name | CallCenter Technology |
| Short name or acronym | CallCenter Technology |
| Organisation type | Company |
| Activity type | Call centers |
| Address | 2295 Towne Lake Parkway, Suite 116-243 |
| Postal Code | 30189 |
| City | Woodstock, GA |
| Country | United States |
| Phone | + +1 770 924 7044 |
| Fax | + +1 770 517 1802 |
| info_(on)_callcti.com | |
| Organisation URL | http://www.callcentertechnology.com |
| Logo | Description |
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CallCenter Technology makes a supervisor and call center knowledge management tool that lets users combine and view at the desktop, multiple data sources within the call center. ACD statistics, workforce management data, quality performance scores and other call center data can be monitored, modified and reported in any format the user desires. Thresholds can be set on all data to alert users of potential problems and event status is uniquely displayed with the call center's floor plans making it easy to spot location requiring assistance. |
| Contact | |
| Name | Mr. Andy Bashkin |
| Function | |
| Department | |
| andy.bashkin_(on)_callcti.com | |
| Phone | + |
| Fax | + |
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Last update: 2002-04-10 12:32:58 [an error occurred while processing this directive] |