Primus SolutionSeries family of problem resolution and
knowledge management software is designed to help companies harness
the power of the Internet to solve problems and exchange information
more effectively. Customer service, technical support, help desk and
other organisations that need to capture, share and manage knowledge
worldwide use Primus products to build a knowledgebase of
up-to-the-minute solutions that can be easily accessed to answer
questions or solve problems on the spot.