This document focuses on how ISV can enhance both inbound
and outbound customer service centres, call centres and support
helpdesks. In addition, ISV has used its methodology to enhance many
types of organisation including Banks, Government Agencies, Insurance
Organisations, Waste Management and Treatment, Utilities and
Manufacturing companies. In particular, ISV has focused on the growing
sector of telephone call centres as this style of business has spread
to almost every industry.